Business Process Services
CNGS provides strategic solutions that maximize our clients’ capabilities to meet changing technical and mission demands by offering unmatched project management and placement capabilities. Our management approach is centered on providing a non-costed project manager who will be responsible for the overall performance and quality of all contract management administrative activities and is completely accessible without additional costs.

Our project manager will be supported by corporate human resources, accounting, payroll, and customer service departments. We have implemented online, state of the art technical infrastructure so that these corporate processes can take place truly behind the scenes, allowing staff to remain fully focused on the day-to-day tasks of supporting the client.

As an experienced government partner, we understand that a successful project requires excellent staff recruiting and retention. It is the cornerstone of our firm to recruit qualified individuals who have both the technical expertise, as well as a complementary set of internal core values. Placing high quality, technically adept candidates that satisfy the government’s goals and objectives is the most important aspect of our service.

Contact Center/Help Desk Services
The CNGS staff provides IT technical support for hardware and software applications. Our Tier 1, 2, or 3 staff either solve the problem immediately or determine who can solve it.

Technical help desk services include but are not limited to:
  • Receive, log, track, and resolve/escalate trouble calls
  • Provide on-site, in-person support for end users
  • Support desktop, custom, and COTS applications
  • Provide system-level administration & advanced problem resolution
  • Troubleshoot hardware & software issues
  • Resolve network problems
  • Maintain virus protection & security patches
  • Capture and monitor trouble tickets
  • Review and update procedure documentation
  • Configure and set up new workstations
  • Test and evaluate new technologies
  • Maintain inventory records
  • Update and maintain warranties
  • Update and maintain Web home pages
  • Diagnose and resolve operating system issues